Seven Sisters Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Seven Sisters Carpet Cleaners provides domestic and commercial carpet cleaning, rug cleaning, upholstery cleaning, and related stain-treatment services. By making a booking, confirming an appointment, or allowing our operatives to begin work, the customer agrees to be bound by these terms. Please read them carefully before placing an order for any carpet cleaning service or related treatment.

In these terms, “we”, “us”, and “our” refer to Seven Sisters Carpet Cleaners, and “you” or “the customer” refers to the person, business, landlord, tenant, or representative who places the booking. These terms apply to all services we provide, including standard cleaning, specialist cleaning, maintenance visits, and quoted add-on services. They are intended to be fair, clear, and consistent with UK consumer law and general business practice.

We may update these terms from time to time. The version in force at the time of booking will normally apply to your service unless a change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. Nothing in these terms limits any statutory rights you may have under applicable UK legislation.

1. Booking Process

Bookings may be made through our usual business channels and are subject to availability, access suitability, and our ability to provide the requested work safely and effectively. A booking is only confirmed once we have accepted the job, agreed the service scope, and provided a date or time window. Any estimate given before confirmation is not a guarantee of final price unless expressly stated in writing as a fixed quote.

When you request a professional carpet cleaning appointment, you are responsible for providing accurate information about the property, the surfaces to be cleaned, the condition of the items, and any relevant risks. This includes details such as fibre type, water sensitivity, prior treatments, pet contamination, heavy staining, access issues, parking restrictions, or the presence of fragile furnishings. If inaccurate information is provided, we may revise the price, adjust the work, or refuse to proceed where necessary.

To confirm the booking, we may require a deposit or pre-authorisation, especially for larger jobs, commercial cleaning, same-day appointments, or services that require reserved labour and equipment. Where a deposit is taken, it will be applied against the final invoice unless stated otherwise. We reserve the right to decline, reschedule, or cancel a booking if we believe the job cannot be completed safely, if the property is unsuitable, or if the requested service falls outside our operational scope.

2. Service Description and Customer Responsibilities

The service we provide is a cleaning service, not a restoration guarantee. While we use reasonable care, professional equipment, and suitable detergents, the result will depend on the condition of the fibres, the age of the item, pre-existing wear, and the nature of any staining. Some marks may be reduced rather than fully removed. Colour variation, shading, pile distortion, or pre-existing damage may remain visible after cleaning.

Before work begins, you must ensure the area is ready for service. This includes moving small personal items, securing valuables, and ensuring clear access to the work area where reasonably possible. We may assist with lightweight furniture only if it is safe to do so and if such assistance has been agreed in advance. You are also responsible for informing us of any health and safety hazards, including loose flooring, broken fittings, exposed wiring, aggressive pets, or restricted ventilation.

Where parking, access, or entry arrangements are needed, you must make them available for the booked time. Delays caused by inaccessible premises, missing keys, late entry, or the absence of an authorised person may result in additional charges or reduced service time. If the job cannot be completed because access is denied or the site is not ready, we may charge a call-out or cancellation fee in line with the cancellation section below.

3. Pricing, Payments, and Additional Charges

Prices may be provided as an estimate, fixed quote, or site-based charge depending on the information available at the time of booking. Our quotations are usually based on the size, condition, and complexity of the work described by you. If the actual job differs materially from the description provided, we may need to adjust the final charge to reflect the extra time, specialist products, or equipment required.

Payment is normally due on completion of the service unless otherwise agreed in writing. We may accept card payment, bank transfer, cash, or other approved payment methods. For commercial accounts or repeat customers, alternative payment terms may be offered at our discretion, but any such arrangement must be agreed before the work begins. If an invoice is issued, it must be paid by the date shown on the invoice.

Additional charges may apply where the work involves severe soiling, pet-related contamination, heavy furniture moving, repeated stain treatment, out-of-hours attendance, parking costs, congestion or access-related expenses, or any other factor not included in the original quote. We will normally explain such charges before starting any additional work. If we have to pause or return due to factors outside our control, further charges may be incurred.

If payment is not made when due, we may withhold delivery of any remaining services, suspend future bookings, and recover reasonable costs associated with late payment. We may also charge statutory interest and compensation where permitted under the Late Payment of Commercial Debts legislation, or take other lawful steps to recover sums owed. Any discounts or promotional rates are offered at our discretion and may be withdrawn where misuse or misrepresentation is suspected.

4. Cancellations, Rescheduling, and No-Access Situations

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the type and size of the job, but we expect as much notice as possible to allow us to reallocate time and staff. Cancellations made with short notice may result in a fee to cover lost labour, travel, and administration costs. Where a deposit has been paid, it may be retained in full or in part to cover reasonable losses.

If we need to cancel or reschedule due to illness, vehicle breakdown, severe weather, equipment failure, safety concerns, or other operational issues, we will make reasonable efforts to offer an alternative appointment. We are not liable for indirect losses caused by a necessary rescheduling, but we will act reasonably and keep disruption to a minimum. In the event that a service cannot proceed on arrival because the property is unsuitable, unsafe, or inaccessible, a call-out or wasted journey charge may apply.

You must notify us promptly if the booking details change, including the number of rooms, the type of flooring or upholstery, the presence of wet materials, or the need for specialist treatments. Material changes may require a revised quotation and appointment adjustment. Persistent late changes or repeated rescheduling may lead us to require prepayment for future work, or to decline further bookings.

5. Liability and Limitations

We will perform our services with reasonable care and skill. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage arising from pre-existing defects, normal wear and tear, hidden faults, unstable furniture, unsuitable materials, or information withheld by the customer. Where an item is old, fragile, discoloured, or previously damaged, the risk of further deterioration may be higher.

We accept no liability for indirect or consequential losses, including loss of profit, loss of business, inconvenience, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Your statutory rights remain unaffected.

In the unlikely event of damage caused directly by our negligence, our liability will be limited, at our option, to repair, replacement, re-cleaning, or a reasonable refund, subject to inspection and evidence of the issue. You must notify us of any alleged problem within a reasonable time after the service is completed. Claims made long after the appointment may be difficult to assess and may not be accepted where inspection is no longer possible.

We are not responsible for the performance of items that are inherently unsuitable for wet or chemical cleaning, or for damage resulting from the customer’s own instructions. If you ask us to proceed against our recommendation, we may require written confirmation that you accept the associated risk. Any promise of stain removal is always subject to fibre type, stain chemistry, and previous treatment history; therefore, no result can be guaranteed unless specifically agreed in writing as a contractual assurance.

6. Waste Regulations and Site Waste Handling

We operate in accordance with applicable UK waste and environmental requirements. This includes proper handling of wastewater, residue, packaging, used materials, and any waste generated during the service. We will take reasonable steps to avoid unlawful disposal and to minimise environmental impact. Waste created by the cleaning process will generally be managed by us in a lawful and responsible manner, subject to the nature of the job and site conditions.

You are responsible for informing us of any special waste concerns before the appointment, including biological contamination, sharps, hazardous materials, asbestos risk, chemical residues, or other regulated substances. We are not licensed to remove or dispose of hazardous waste unless specifically agreed and lawfully permitted. Where a job involves unusual contamination, we may decline the work or refer it to a specialist contractor. If additional waste handling is needed, further charges may apply.

Any rubbish, packaging, or non-hazardous waste left behind at the property remains the customer’s responsibility unless we have expressly agreed to remove it. We may dispose of minor service waste generated by our own equipment where permitted by law and where this forms part of our normal operational practice. We reserve the right to stop work if we discover a material breach of waste, safety, or environmental rules at the premises.

7. Access, Safety, and On-Site Conduct

Our operatives must be provided with safe working conditions. You must ensure that the property is reasonably safe to enter and work in, that children and pets are supervised, and that no interference occurs while the service is being carried out. We may refuse to work if the environment presents a risk to people, property, or equipment, including excessive clutter, unsafe electrics, or violent or abusive behaviour.

All instructions given by our staff during the appointment should be followed where they relate to safety, drying times, ventilation, or temporary restrictions on floor use. Cleaning may leave surfaces damp for a period of time, and you are responsible for avoiding foot traffic, replacing furniture too early, or using the area before it is safe. We will normally explain any post-clean requirements that are relevant to the job.

If we identify a problem that could affect service quality or safety, we may pause the work and ask for permission to continue under amended conditions. Where you refuse reasonable safety instructions, we may end the appointment immediately and charge for work already completed, travel, and any losses incurred. We expect mutual respect on site and reserve the right to remove our personnel from any abusive or threatening situation.

8. Complaints, Corrections, and Aftercare

If you are dissatisfied with the service, you should notify us as soon as reasonably possible so the matter can be reviewed. We may ask for photographs, details of the issue, and an opportunity to inspect the affected area. Where appropriate, we may offer a re-clean, an adjustment, or another reasonable solution. A complaint does not entitle the customer to withhold payment for work properly completed.

Any request for follow-up work must be made within a reasonable time after the original service, and before the item has been subjected to new use, spillages, or third-party treatment. We cannot assess issues fairly if the area has been altered after completion. If an independent product, cleaner, or repair method is used after our visit, our responsibility for the original result may be affected.

We aim to handle complaints fairly, promptly, and in good faith. However, if a complaint relates to a factor outside our control, such as a pre-existing fault, unsuitable material, or inaccurate booking information, we may not accept liability. Our decision will be based on the evidence available, the service scope agreed, and any relevant legal obligations.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have non-exclusive jurisdiction, although we may seek urgent injunctive relief or debt recovery in any court of competent jurisdiction where appropriate.

Nothing in this section affects any rights that a consumer may have under mandatory law. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these terms. If any clause is inconsistent with a statutory requirement, the statutory requirement will prevail to the extent necessary.

10. General Provisions

Any failure by us to enforce a term on one occasion does not waive our right to enforce it later. No third party may rely on these terms unless the law expressly allows it. These terms form the entire agreement between the parties in relation to the service, unless we have agreed additional conditions in writing. We recommend keeping a copy of your booking confirmation and quotation for your records.

By booking Seven Sisters Carpet Cleaners, you confirm that you understand the scope of the service, agree to the pricing and payment terms, accept the cancellation and liability provisions, and acknowledge your responsibilities regarding access, safety, and lawful waste handling. These terms are designed to support a professional, transparent, and reliable carpet cleaning service while maintaining compliance with applicable UK standards. If a matter is not expressly covered, we will deal with it reasonably and in line with good business practice.

These Terms and Conditions are intended for general service use and should be read alongside any quotation, estimate, or booking confirmation issued for your appointment. In the event of inconsistency, a specifically agreed written term will take priority over this general document to the extent permitted by law. Continued use of our services after any update will be treated as acceptance of the revised terms.